Our friendly and knowledgeable staff are happy to assist with any questions you may have regarding any of the vehicles on our fleet. We have put together some of our most frequently asked questions to assist with your rental, however if you have any additional questions please do not hesitate to Contact Us.
No, unlike rental car companies that charge by 24-hour clock, all campervan companies in New Zealand charge by the day. So regardless of the time of collection and return, you will be charged for the day you collect and the day you drop your vehicle off. The above example would be an 8 day hire.
All vehicles come fully equipped with: Pillows & Duvets, Sheets, Fleece Bed Blanket, Towels, Cooking Utensils, Pots/Pans/Frypan, Plates & Bowls, Cups & Glasses, Wine Glasses, Kettle, Electric Kettle, Dish Cloth, Dish Brush, Tea Towels, Electric Toaster, Cutlery, Tin Opener, Coffee Plunger, Microwave Cookware, Food Containers, Chopping Board, Clothes Hangers, Clothes Line & Pegs, Bucket, Dustpan & Brush, Fire Extinguisher, Waste & Fresh Water Hose, Hot water bottles and Toilet Chemical (for vehicles with shower & toilet)
Hard suitcases are not recommended. We recommend soft bags that can be folded and stored away under the bench seats in the vehicles. However, if you opt for a hard suitcase, you can unpack your belongings into the vehicle and leave the suitcase at our branch (if you are returning to that same branch).
The following vehicles are equipped with a safe: Trail Seeker 2 berth and and Trail Explorer 6 Berth. Safe measurements are: Length: 35cm; Height: 16.5cm (door opening); Depth: 34cm.
No Tui does not provide hair dryers.
Tui does not provide irons or ironing boards. However you will find most camp grounds do have laundry facilities.
Yes; New Zealand (as well as Australia and New Guinea) uses different power plugs to the rest of the world. Transformer or adaptor will be needed to fit NZ three point sockets and you need to be plugged into a power source on a campsite to be able to use them.
In the larger vehicle (6 berth motorhomes), Tui provides a gas fired heating system and gas hot water. If central heating, water heating and cooking are all being used then one bottle (4.5kg) may only last for 5-8 days; subject to use. In these larger vehicles a second bottle is provided. In the smaller vehicles, where water is heated by heat exchange from the engine, and particularly when central heating is not in use the bottle should provide up to two weeks of gas.
Yes, all our vehicles have 240 volt electric heaters. The Ford Transit Motorhomes also have gas or diesel heaters. All vehicles have heating in the cab which operates when you are driving. Refer to the Motorhome Fleet page for full details of individual models.
If you are plugged in simply use a power point in the vehicle. If you are not plugged in you can hire a 12v-240v inverter so you can recharge off the battery.
Tui TrailSeeker and TrailExplorer vehicles are equipped with multi-region (multi-zone) DVD players.
No, there is no refund if you return your campervan earlier than the reserved period. However your travel insurance may in some circumstances cover the unused portion.
Most parts of NZ have areas where free camping is available, provided the vehicle you have rented has toilet facilities on board. Free camping is illegal in some areas so you would need to check with the local Isite or DOC before free camping. We do ask that if you do free camp, please respect the environment, the locals and clean up after yourselves. The best rule is to obey local signage, and ask at the local information centre for suitable sites. All Tui vehicles that have toilets on board are certified self contained, which qualifies the hirer to stay over at Department of Conservation land (approx 300 sites around NZ)
Please visit www.camping.org.nz to find out more about free camping in New Zealand.
Tui vehicles have two batteries systems - one to run the engine and the other to operate the living equipment such as the fridge and lights. This battery will remain charged for approximately 12 to 48 hours but it all depends on a number of things you have running; use of lights, entertainment systems, gas heating (12V fan) and the number of times the fridge is opened. If you flatten the battery you can switch on the engine where the alternator will start it again, but, you will need to plug the vehicle into 240V mains power for the battery to fully recharge. We recommend you stay in Holiday Parks to charge the battery at least every second night.
The inbuilt inverter will insure that all 12V functions continue uninterrupted. Since the engine battery is separate, if you flatten one of the house batteries, you will still be able to start the engine and drive.
We advise to do so during peak periods such as school holidays, public holidays and long weekends.
In your Tui Camper there is free information on camp ground & regional guides as well as a comprehensive New Zealand road map.
This includes information on The Department of Conservation “DOC” campsites. There are over 250 of these throughout New Zealand. They are set in some of the most stunning locations in New Zealand and have basic facilities for you to use. There is also information on the various other networks of more comfortable Holiday Parks with toilets and hot showers, powered sites, kitchens, TV rooms, Laundromats and internet.
The average cost for DOC campsites are $0-$10 a night; Holiday Park campgrounds have an average cost $15-35 for non-power campsites, $20-40 for powered sites.
We provide a selection of full colour brochures with all of the standard campsites and DOC campsites. You can also check these web pages to find more about campgrounds: www.doc.govt.nz, www.holidayparks.co.nz, www.top10.co.nz.
The customer service team will show you at pick up how to empty your waste water and toilet cassette. We also give you information showing the location of dump stations throughout New Zealand. All Motorhomes waste must be disposed off at dump stations.
The toilet chemical starter kit is a compulsory fee charged at $8 to all models to provide additional toilet chemicals to keep your toilet safe and clean for additional use.
Government regulations do not allow for connection directly into a standard 240 volt plug in a house or garage with a 3 pin plug. There is the possibility of overheating and fire at the plug if demand for power is high from the camper, such as the use of toasters, kettles etc all at the same time. If a fire occurs as a result of plugging directly into a house, your insurance may become void. Campgrounds in New Zealand use a 3 phase source of power supply, your vehicle is equipped with this and you can plug directly in to mains power at any campsite.
When a Tui Camper is not connected to a 240v power supply, the fridge, hot water, gas heater, house lights and the entertainment will run off the 12v batteries in the vehicle.
Most Portacots do not fit in our vehicles. For older children we do have a safety net for the top (Luton) bed in the Trail Explorer 6 berth and 2+1 Trail Adventurer vehicles. For younger babies/toddlers, we suggest you consider the Kinderkot available to rent for NZ$85.
This depends on how much you minimise the power usage. The more equipment you use the quicker your batteries drain. If the weather is hot, try to keep the fridge closed as much as possible. A good tip is to keep the fridge filled by using recycled bottles filled with frozen water and turning the fridge off at night or at least turn the thermostat down. Parking the vehicle so that the fridge is on the shady side also reduces power consumption.
Yes, you need to be plugged into a 240v power source on a campsite to use the air-conditioning in the living area of the TrailSeeker 2 Berth and TrailExplorer 6 berth models. Please note that you cannot plug the power cord into normal household power outlets.
First of all, it’s important to note that whenever you camp, you should never leave litter or human waste behind. Always place your rubbish in provided bins or take it away with you, reuse and recycle when you can, and use designated dump stations.
Switch off electrical equipment when not in use, use water sparingly and speak to tourism operators about their eco-friendly practices as well. Visit New Zealand’s Camping Our Way website to learn more about ethical camping practices.
Next, get acquainted with where you can legally camp on the road – lucky for you, we’ve made it super easy. Just download our Campermate app and it will give you more information on free and authorised camping grounds. Local councils can and will issue fines, like $200 infringement fines, so be sure and err on the side of caution.
Camping grounds, like the Department of Conservation Sites and National Park camps, are almost always immersive and beautiful so look up nearby National Parks on the road first. That’s where we always start looking, and your newly downloaded app will help. Freedom camping is permitted on public conservation land, except in areas where it is expressly prohibited or restricted to self-contained vehicles. For more information on Where To Stay in your camper click here.
Good question. It’s a vehicle certification used to show campervans that can contain water waste for up to 3 days (in the form of water supply, grey water and septic waste).
We recommend plugging in and powering up your camper every second night. The more equipment you have, the quicker your batteries drain. A good tip is to keep the fridge filled, even by using recycled bottles filled with water, and turning the fridge to a lower setting. Parking the vehicle in the shade can also reduce power consumption.
Hence why we recommend plugging in and powering up your camper every second night at a minimum. Perhaps alternating your freedom camping spots with Holiday Park camping spots is the most effective way to camp.
When the domestic (living area) battery has a healthy charge you can run the fridge, house lights and some entertainment, and along with gas you can use the water heater, and the diesel heater would also work. However, the microwave, dvd player & screen (if available with your vehicle type) and the sockets for electrical equipment need 240V connectivity to operate.
1. Know where you can legally freedom camp.
2. Understand what it means to have your vehicle Certified Self-Contained.
3. Utilise the Campermate app.
4. And practice eco-friendly camping when in New Zealand camping grounds.
We always suggest as soon as you know the dates you wish to have your holiday - go online and book. To confirm we need a NZ$300 deposit and then the balance is due 28 days prior to your hire.
The remainder of the balance is due 28 days prior to commencement of travel and will be automatically deducted from credit
card details given. If you wish to pay the balance by a different credit card then please send us an email prior to the due date and we will reply with a secure payment link to fill in new credit card details.
Customer service is our number one priority, therefore your request will be processed as quickly as possible, preferably within 24 hours of receiving your booking. If a vehicle is available for the dates you specified, your booking will be finalised and your credit card will be charged a $300 deposit. If you wish to cancel your booking after this, you will incur a cancellation fee (please refer to our terms and conditions). If a vehicle is not available, we will contact you with a suitable alternative and no payment will be incurred.
No reservation will be accepted or guaranteed without a part payment of hire cost made via a valid credit card number, cardholders name and card expiry date to be supplied at the time the reservation is made.
You’ll need to know:
The pick-up location, date, and time.
The return location, date and time.
The type of vehicle you want to hire.
Your personal contact details.
A valid credit card to be used for the rental.
Tui only Visa or Mastercard credit cards. We do not accept American Express or Diners.
All credit card transactions be charged in New Zealand currency.
Yes, payments made by credit card will incur a surcharge of 2%.
Should you wish to amend or cancel your existing booking, please contact us as soon as possible. Simply go to the Contact Us page which provides many options for contacting us, or email info@tuicampers.co.nz. Please ensure you quote your confirmation number and one of our reservation consultants will get back to you as quickly as possible.
Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.
Yes, we are happy to accept payment of cash by bank transfer as opposed to credit card. The balance must be transferred into our account at least 28 days prior to pick up.
It usually pays to make the deposit payment by credit card as the bank fee is more than the credit card surcharge but for the balance of hire payment then a bank transfer works well and must be transferred into our account at least 28 days prior to pick up.
Please contact us if you wish to to make a cash bank transfer and we can forward our banking details.
For security reasons we do not accept cash at our branches. We accept credit card and debit card for charges paid on rental pick-up and drop-off.
Yes, you can pay for the rental using a bank issued Visa or Mastercard debit card, an eftpos debit card, or a non-bank issued Visa or Mastercard debit card.
However, all rental agreements must be secured by a Visa, Mastercard credit card for the bond/excess. For customers who are using debit cards for the bond/excess, Due to the limitations within Terms of Use for Debit Cards these are treated as cash and the full excess will be debited unless the excess reduction is purchased and then
a signed imprint will be taken.
Toll Road Notices:
In the event that Tui receives an unpaid toll notice relating to the period the vehicle was on hire, Tui will process a statutory declaration stating that the vehicle was on hire and provide name, address, and driver licence details of the hirer. The third party who issues the toll road charge will then forward the infringement notice to the hirer requesting payment. Tui charges the hirer a $60 administration fee for the time taken to process the statutory declaration and transfer of liability notice.
IMPORTANT NOTE: Tui does not pay any toll charges and it is the sole responsibility of the hirer to pay all toll charges incurred during the rental period.
Rental Tip:
Save yourself money by paying the toll online the day before travelling on the toll road. This avoids costly administration fees that are levied for unpaid tolls. Review the NZTA website for toll road payment options.
This will depend on many factors including the length of the hire and our availability. Contact us directly.
Every once in a while, we have too many vehicles in one of our depots (Auckland or Christchurch) and they need to be relocated.
All our relocation deals will be posted on our Facebook Fan Page so please feel free to become a fan:
Please only ask for a relocation deal if you are able to travel within 3 weeks – unfortunately, we don’t know half a year in advance if we require a relocation deal 😉
Relocations are a fast, cheap way to travel. A maximum of five days is all you need to get you there. Dependant on availability and future bookings, our relocation rates start from as low as $1 per day!
Normal Terms and Conditions still apply.
Please refer to our website for a full list of Tui Rental Terms & Conditions. https://www.tuicampers.co.nz/Terms-and-Conditions/
The minimum age for renting with Tui Campers is 21 years old. However, the renter must have a full and valid driver licence and credit card, and adhere to our Rental Terms & Conditions. Special conditions apply to drivers aged 18 to 20 years
Yes, you can nominate additional drivers at no extra cost.
IMPORTANT NOTE: Insurance cover is only valid for drivers named on the contract. Additional drivers will need to present their driver licence and any required translation documents at the time of rental.
No. There is no additional charge for having extra drivers on the rental contract.
To hire a vehicle you MUST have a valid full driver licence written in English, if the licence is not in English an approved translation is needed. Australian P2 Licences are the only exception to the Full Licence rule. You must carry your valid licence with you at all times when driving in New Zealand.
If you have an International Driving Permit you must also carry your current and valid driver licence.
If your overseas driver licence is not in English, you must carry an accurate English translation issued by one of the following:
A translation service approved by the NZ Transport Agency (a list is available at www.nzta.govt.nz/licence/residents-visitors/translators.html).
Tui recommends the Trans National Ltd translation service (www.driverlicencetranslation.co.nz)
A diplomatic representative at a high commission, embassy or consulate.
The authority that issued your overseas licence.
Tui accepts the new plastic photo ID Driving Licence, as well as the older paper licences. We do not accept the ‘Counterpart Driving Licence’ by itself.
You must present a full and valid driver licence when renting a Tui vehicle.
You will only be able to drive the same types of vehicles you’re licensed to drive in the UK.
If you’re using an overseas driver licence to drive in New Zealand and are then suspended or disqualified from driving by a New Zealand court, you can no longer use your overseas driver licence to drive in New Zealand. If you want to drive in New Zealand (after your disqualification or suspension has ended), you will need to get a New Zealand driver licence.
The open road speed limit in New Zealand is 100km per hour. The 4 and 6 berths can only travel at 90km per hour, all other vehicles will comfortably travel at this speed. Should you choose to travel at a slower speed, please show courtesy to other road users by allowing them to pass.
All Tui vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance service for any vehicle related breakdowns. In the event that you need roadside assistance, please call the AA free phone number 0800 22 27 39. Please give them your car registration plate number and provide and directions to help them locate you.
If the AA are unable to assist you, please contact us on 0800 324 939.
IMPORTANT NOTE: For non-mechanical (driver error) call outs, you will need to pay the applicable fee directly to the AA prior to their attendance.
Mechanical breakdowns covered by the AA Roadside Assistance service include the following:
Engine faults.
Electrical faults.
Cooling system.
Vehicle recovery.
For all Non-Mechanical breakdowns, the Automobile Association will charge you the relevant call out fees. Non-mechanical breakdowns include, but are not limited to, the following:
Running out of fuel.
Refilling the vehicle with the incorrect fuel (i.e. putting petrol in instead of diesel).
Damage to wheels and/or tyres.
Losing the keys or locking them inside the vehicle.
Having a flat battery due to the ignition or lights being left on.
A breakdown as a result of damage caused in an accident, including salvage.
We supply a list of nationwide service centers and authorise you to spend up to $100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you.
Usually snow chains are only required if you are going to be skiing, or if you are travelling in winter during bad weather mainly in the South Island and on the Desert road in the central North Island. Tui provides snow chains for a fee of $45 per rental or are free if Excess Reduction 2 is taken.
Chains are also required by law to travel on Milford Rd between May and October. If you are not confident about driving the Milford Rd in winter conditions take a coach, relax and enjoy the winter scenery.
Toll roads are roads which charge a fee in exchange for access through to your destination. If you are touring New Zealand's North Island, you may pass through the Northern Gateway Toll Road. When driving a rental vehicle in New Zealand, you are responsible for paying toll fees, so it is important to be aware of payment options before you travel. Visit the Northern Gateway Toll Road website (http://www.nzta.govt.nz/roads-and-rail/toll-roads/) for more information.
No we do not have depots at the Ferry terminals to be able to offer this service. You must take the vehicle on the ferry if you wish to cross the islands, saves you having to unpack and repack vehicles.
Recommended at peak times otherwise you may not get the crossing you want and at best fare. Not so important if you are planning an extended stay of over one month or out of peak season (April to October)
We would be happy to arrange this for you before you arrive. Please let us know your preferred cross date(s) and time(s) and the name and ages of those crossing on the ferry. The cost will be charged direct to your credit card details along with an administration fee of $25.
All Tui campervans and motorhomes can play MP3 CDs. Some vehicles are fitted with iPod jacks (AUX) but not all. You can purchase a radio FM transmitter at most electronic stores which will enable you to play your iPod through the radio in your Tui rental vehicle.
For safety reasons, watching TV while driving is not permitted in any of our vehicles.
Diesel is much cheaper than petrol in New Zealand as a seperate diesel tax is charged. However the rates at the pump fluctuate. For up to date fuel pricing go to PriceWatch (http://www.pricewatch.co.nz/pricewatch.aspx)
Road User Charges (diesel tax) on our diesel vehicles does apply. You will be charged per kilometre when you hire a diesel campervan.
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English, it must be accompanied by an accredited English translation OR an International Driving Permit.
Tui Campers has branches close to Auckland and Christchurch Airports. Pick ups and Drop offs to/from Queenstown Airport, Dunedin Airport, Wellington Airport, Picton Ferry Terminal, Nelson Airport and the Greymouth Train Station are available on application for a relocation fee of NZ$1500 prior arrangement only. Operational times are restricted by travel limitations and by bus/air/train times. This service is only available for the hire of Tui or Freedom Campers vehicles only.
Unfortunately due to the size of our vehicle fleet and the distances between rental locations it isn't possible to guarantee a specific make, model or year of campervan/motorhome. Only by vehicle category.
Tui vehicles can only be driven on public roads sealed/unsealed. No vehicle is to be driven on the following roads: Skippers Canyon Road in Queenstown, The Crown Range Road/Cardrona Valley Road (between Arrow Junction to Cardrona), Ball Hutt Road near Mount Cook, 90 Mile Beach in Northland, Cape Colville to Port Jackson Road in Coromandel.
Vehicles are not permitted on all ski field access roads in both the North and South Islands from 01 June to 31 October. This means you cannot drive your vehicle up to a ski field car park and/or any part of the access road to the ski field. You will be responsible for all damage if travelling on these roads.
Vehicles are not permitted on all ski field access roads in both the North and South Islands from 01 June to 31 October. This means you cannot drive your vehicle up to a ski field car park and/or any part of the access road to the ski field. You will be responsible for all damage if travelling on these roads.
No. Smoking is not permitted in a Tui Camper. If the vehicle is returned smelling of cigarette / cigar smoke you will be liable for the full cost of cleaning.
Yes, we allow one-way rentals between locations. However, if the vehicle is returned to a different location than that specified on the rental contract without the owner’s prior consent an additional fee of up to $750 may be charged at the owner’s sole discretion plus a one way fee.
Side awnings are available to hire with the Trailfinder and 4+1 Trailfinder.
No, we do not allow animals in the vehicles.
Tui vehicles are not fitted with a tow-bar.
No, not available and cannot be used with our vehicles.
No, there is no access for wheel chairs and limited space inside.
We do not have bike racks for hire. You should be able to hire bikes locally at visitor centres and campgrounds.
Bikes may be stored inside the Motorhome, however we would prefer they are stored in bike bags to avoid any damage to the interior of the Motorhome.
Our largest vehicle is the Tui Trail Explorer 6 berth which can accommodate a maximum of 6 people.
Tui Campers is a 2nd tier campervan company with all vehicles being 2008 or newer, but our mates at Freedom Campers (www.freedomcampers.co.nz) will be able to suss you out for something a bit cheaper and older camper.
If you need to change the insurance coverage you selected on a reservation, please contact central reservations prior to vehicle collection and they will be happy to help you select the appropriate insurance option.
The vehicle is fully insured in case of accident damage or loss of contents (excluding personal belongings).
There is an excess/deductible of NZ$6500 ($7000 for drivers under 25 years of age) for our shower and toilet motorhome models and NZ$4500 for our Sleepervan and HiAce models.
You will be liable for the cost of damage (up to the chosen excess) to third party property or to the rented vehicle, including theft, fire, break in or vandalism, additionally any towing and recovery costs. The liability applies in respect of each claim, not per rental.
In the unfortunate event of an accident, please do the following:
1. Notify Tui as soon as possible. The phone number will be printed on your rental contract. Alternatively, you can contact Tui Campers Reservations toll free on 0800 324 939 for further assistance.
2. Notify the police if the accident involves injury.
3. If possible, prepare a written statement of the facts signed by all parties. If agreement cannot be reached, obtain a copy of the police report.
4. Do not make any admission of liability, as this may prejudice your insurance coverage. Record full details of all parties and vehicles involved in the accident (drivers name, address, telephone number, mobile phone number, email address, vehicle registration number, vehicle make/model/year, insurance company, and apparent damage).
5. Record full details of all parties and vehicles involved in the accident (drivers name, address, telephone number, mobile phone number, email address, vehicle registration number, vehicle make/model/year, insurance company, and apparent damage).
When you return the vehicle, you will need to allow at least 30 minutes to complete a full accident report form.
IMPORTANT NOTE: Unless you have purchased Bod Waiver Insurance (BWI) cover, you will be required to pay all vehicle damage up to a maximum of the insurance excess. If you have a camera, please take photographs of all damaged vehicles and the accident site to verify the damage and circumstances to assist us with our claim.
The excess can be reduced by purchasing one of the following Reduction Options:
Reduction Option 1:
Trail Seeker, Trail Adventurer, Bunkie, Bushranger 4WD and Trailexplorer –
This option can be purchased by paying an additional NZ$40 per day (NZ$45 per day for drivers under 25 years) reduces excess to NZ$3,000 and only a credit card imprint is required. Maximum charge is for 50 days.
Trailfinder’s 2/3 and 4+1 and Deluxe Sleepervan –
This option can be purchased by paying an additional NZ$30 per day (NZ$35 per day for drivers under 25 years) reduces excess to NZ$2,500 and only a credit card imprint is required. Maximum charge is for 50 days.
Reduction Option 2:
Trail Seeker, Trail Adventurer, Bunkie, Bushranger 4WD and Trailexplorer –
This option can be purchased by paying an additional NZ$70 per day (NZ$75 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required. Maximum charge is for 50 days.
Trailfinder’s 2/3 and 4+1 and Deluxe Sleepervan –
This option can be purchased by paying an additional NZ$55 per day (NZ$60 per day for drivers under 25 years) reduces excess to NZ$0 and only a credit card imprint is required. Maximum charge is for 50 days.
Tui Campers strongly recommends our customers to take the bond waiver insurance to minimise excess exposure and travel with peace of mind.
Inclusions
Reduction Option 2 cover includes the following extras:
Free hire of the following accessories which are;
GPS
Baby seat and/or child booster seat (on request)
Picnic Table and Chairs (one chair for each person travelling)
Snow Chains (on request)
Zero excess (subject to exclusions below)
One windscreen replacement, multiple windscreen chip repairs and two tyre replacements
Pre-purchased LPG bottle
Road Tolls
Lost/damaged key replacement costs
Toilet chemical Starter Kit
This Excess Reduction also has a nil excess that covers any accidental damage to windscreens including replacement plus accidental damage to tyres.
Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle. This additional insurance only covers you for one incident where after your standard excess applies. You can apply to purchase this cover for the remaining days of your hire.
For your peace of mind during holiday, the Bond Waiver Insurance is the best way to minimise your liability when travelling in your Tui Camper. If you do not take the Bond Waiver Insurance you run the risk of being responsible for considerable costs associated with damage to, or theft of, the vehicle. This applies even if the damage was not your fault.
For example, you are liable if someone runs into you or if a rock from a passing car hits your windscreen and causes damage. Also, you are responsible for the subsequent costs if you are unlucky enough to puncture a tyre.
Bond Waiver Insurance gives you peace of mind in such circumstances, as you will only be liable for a limited amount unless you breach the terms and conditions of the rental contract.
We recommend you also take appropriate travel insurance for your peace of mind while travelling in New Zealand.
In the event that something happens to the campervan and you are not at fault, (either a vehicle accident where someone strikes the vehicle or damage occurs while the vehicle is parked) you are liable for the damage caused to the vehicle until we are able to receive payment for those damages from the third party
All our rentals include comprehensive insurance with your daily hire. A standard excess applies (which you can choose to reduce). In the event of the vehicle becoming damaged during your hire, you will be liable for the applicable excess. This may be claimed back by yourself against your travel insurance, but this agreement is between your travel insurer and yourself. Make sure you read the terms and conditions carefully of your insurance.
Due to the Scheme's no-fault basis, people who have suffered personal injury do not have the right to sue an at-fault party. For more details, please see the ACC website (http://www.acc.co.nz/). However Tui recommends that all visitors to New Zealand take out additional travel insurance for medical emergencies.
We offer a complimentary transfer service from Christchurch and Auckland Airport and surrounding Airport Hotels, Motels to our depot. Please contact us on 0800 324 939 and advise us your name and reservation number. Our shuttle service operates from 9am - 3pm only and is normally within 30 minutes. For airport pick ups between 3pm - 4pm during the summer months you will need to make your own way to our depot by taxi/uber at your own cost
Our vehicles can be picked up or dropped off between 9:00am and 4:00pm Monday - Sunday during high season and 9am and 3pm Monday - Saturday during low season. Closed Sunday unless by arrangement only (contactless). Remote locations is by prior arrangement. We are also closed on Christmas Day 25th December.
We have videos on how our vehicles work on our Youtube channel. The link is also sent to you when we email your booking confirmation. Please watch the video show through along with the 'how to' videos to familiar yourself on how it operates before pick up. If you would still like something to be shown to you our staff will be happy to assist you.
No, it is necessary for you to come to our depot to collect your vehicle so we are able to complete the necessary documentation, and familiarise you with the operation of the campervan.
Vehicles must be picked up and dropped off at the Tui branch location.
If the Customer wishes to collect their Vehicle after business hours, they must first get approval from Tui Campers. If the after hours pick up is approved, this will be a contactless pick up and a fee of NZ$100 is applicable. Vehicle must be returned by 4:00pm (high season) and 3pm (low season) on the day and location stated on your contract. Any vehicle returning after this time may incur a late drop off fee of $100. If a customer wishes to do a contactless pick up or drop off on a Sunday during the low season where we are closed, will incur an after hours fee of $100 and must be pre approved.
Yes depending availability you can, we have yards in Auckland and Christchurch however while all care is taken we accept no responsibility or liability. There is a cost of $60 per rental period for vehicle storage.
Please contact central reservations (phone 0800 324 939) or the rental location as soon as possible if you are going to be late to pick up your vehicle. A $100 late pick up fee may apply.
The latest vehicle collection time from the depot is 4pm in summer and 3pm in winter, so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times. A $100 late collection fee can be pre arranged if you cannot arrive before this time.
Yes, there are 7 days a week supermarkets open 8am-10pm and petrol stations open 24 hours close to each office, where you can park easily and purchase your supplies to start your holiday.
Yes, you can book your child safety seats when booking online. If you have forgotten to book a child safety seat, please contact us and they will amend your booking.
By law in New Zealand all children under eight years of age must be in an "approved" child restraint
Yes, it is the responsibility of the renter to check and ensure any child safety seats are fitted correctly prior to commencing the rental.
Yes, you may install your own child safety seat or capsule of any type in our vehicles at your own risk. Tui staff will not assist with the installation of non-Tui seats or capsules.
GPS navigation systems can be booked online or hired at the time of rental from the rental location. (free if paying for Reduction Option 2 waiver)
We have available to hire Vodafone pocket Wi-Fi's that can be used in most 3G mobile phone coverage areas. There are some remote places such as national parks, which may have limited or no mobile Internet coverage.
Devices must be pre-booked or check with our branch at the time of check-in to see if there is a device available for your trip.
No. You cannot tow a trailer using an Tui rental vehicle.
The Tui Trail Adventurer 2+1 and Bunkie 4 berth Sleepa.
AdBlue is used to reduce NOx emissions in vehicles. AdBlue converts harmful NOx from your diesel vehicle exhaust into harmless nitrogen and steam, therefore considerably reducing the emissions of nitrogen oxides (NOx) that are a major source of atmospheric pollution.
Practical tips
AdBlue is very easy to use and is a harmless substance. It is not a fuel, nor a fuel additive but a high purity urea solution that must be used in a dedicated tank on your vehicle, that should just be refilled as and when required.
You can buy AdBlue from numerous fuel forecourts across NZ or from suppliers of vehicle parts i.e. Repco, Supercheap Auto etc. We will keep the vehicle topped up, but it is the drivers responsibility to check Adblue levels while in use.
A warning lamp will show when your supply is low. If you let the tank go empty then the engine will reduce power to reduce emissions. There will be no damage to the engine.
Add this fluid only to the seperate AdBlue tank. Do not add the AdBlue into the diesel tank. Doing so will damage the entire fuel system and cost you at least $10,000 to replace.